1. Introduction
• This policy explains the rules for cancellations, refunds, and booking modifications at CocoPalm Hotel.
• By making a reservation, you agree to the terms below.
2. Cancellation Policy
• Guests can request cancellation by contacting us through phone or email.
• Cancellation charges depend on the booking type and dates selected.
• Last-minute cancellations (within [X] hours of check-in) may not be eligible for any refund.
• No-shows (not arriving without informing) are fully non-refundable.
• Some promotional or discounted bookings may be non-cancellable and non-refundable.
3. Refund Policy
• Refunds are applicable only for eligible cancellations as per the booking conditions.
• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–7 working days depending on your bank or payment provider.
• Convenience fees, service charges, or taxes may be non-refundable.
• In case of partial cancellation, only the eligible amount will be refunded.
4. Modification / Date Change
• Guests may request date changes depending on room availability.
• Rate differences (if any) must be paid by the guest.
• Some bookings may not allow date modifications.
5. Early Check-Out
• If a guest checks out earlier than planned, unused nights may not be refundable.
• This depends on the booking plan selected at the time of reservation.
6. Hotel-Initiated Cancellations
• The hotel may cancel a booking due to unavoidable reasons (maintenance, safety issues, overbooking).
• In such cases, a full refund will be provided or an alternative booking option will be offered.
• The hotel is not responsible for any additional expenses such as travel costs.
7. Special Circumstances
• In cases like medical emergencies or natural calamities, the hotel may consider flexibility on humanitarian grounds, depending on documentation and approval.
8. How to Request a Cancellation/Refund
• Guests can contact us through:
• Email: [Your Email]
• Phone: [Your Phone Number]
• Booking details (name, date, confirmation number) must be provided.
9. Policy Updates
• CocoPalm Hotel may update this Refund & Cancellation Policy anytime.
• The latest version will be available on this page with the updated date.
