1. Introduction
• CocoPalm Hotel (“we”, “our”, “us”) is committed to protecting your personal information.
• This policy explains what data we collect, how we use it, and how we protect it.

2. Information We Collect
• Personal Information: Name, email, phone number, address, government ID (if needed).
• Booking & Payment Details: Check-in/check-out dates, room type, payment info (secure gateway).
• Website Data: IP address, browser type, pages visited, cookies.
• Additional Info: Special requests, messages, inquiries.

3. How We Use Your Information
• To process and confirm your bookings.
• To manage your stay and provide hotel services.
• To send booking updates, confirmations, and promotional offers.
• To improve website performance and user experience.
• For safety, security, and fraud prevention.
• To follow legal and regulatory requirements.

4. Sharing of Information
• With trusted third-party providers (payment processors, hosting, booking platforms).
• With legal authorities if required by law.
• During business transfers or mergers (your data remains protected).
• We do not sell your personal information.

5. Data Security
• SSL encryption for safe data transfer.
• Restricted access to personal information.
• Regular system updates and security checks.

6. Cookies
• Used to improve website experience and analyze performance.
• You can disable cookies in your browser settings.

7. Your Rights
• Request access to your data.
• Request corrections to inaccurate information.
• Request deletion of your data (in certain cases).
• Opt out of marketing emails.
• Object to certain data processing activities.

8. Policy Changes
• We may update this Privacy Policy anytime.
• The “Last Updated” date will show the latest changes.

9. Contact Us
• Email: [Your Email]
• Phone: [Your Phone Number]
• Address: [Hotel Address]