1. Introduction
• CocoPalm Hotel does not ship physical products; however, this Shipping Policy applies to all digital confirmations, booking-related documents, and email communications sent to guests.

2. Digital Delivery of Booking Details
• All booking confirmations, invoices, and updates are delivered digitally via email or SMS.
• Guests must provide a valid email address and mobile number to receive digital documents.
• Digital delivery is instant once the booking is successfully completed.

3. No Physical Shipping
• Since our services are hospitality-based, no physical shipping of goods is involved.
• Any special requests for physical documents (if applicable) must be communicated in advance and may include additional charges.

4. Delay in Digital Delivery
• In rare cases, digital confirmation emails may be delayed due to network issues or incorrect contact details.
• If you do not receive your confirmation within 10 minutes, please contact our support team immediately.

5. Responsibility of Guests
• Guests are responsible for entering correct contact information during booking.
• The hotel is not responsible for failed delivery due to incorrect email or phone number provided by the guest.

6. Changes to Booking Documents
• Updated booking information (date changes, room changes, cancellations) will also be sent digitally.
• Guests must check their email regularly for updates or changes.

7. Contact for Support
• For missing booking emails or delivery issues, guests can contact our support team.
• Email: [Your Email]
• Phone: [Your Phone Number]

8. Policy Updates
• CocoPalm Hotel may update this Shipping Policy at any time.
• The latest version will always appear on this page with the “Last Updated” date.