1. Introduction
• By accessing our website or booking a stay at CocoPalm Hotel, you agree to these Terms & Conditions.
• Please read them carefully before using our services.
2. Booking & Reservations
• All bookings are subject to availability.
• Guests must provide accurate personal details during booking.
• We reserve the right to cancel any booking if incorrect information is provided.
• A confirmed booking is valid only after receiving the required payment.
3. Check-In & Check-Out
• Check-in time: [Add Time]
• Check-out time: [Add Time]
• Early check-in or late check-out is subject to availability and may include extra charges.
• A valid government ID is mandatory at the time of check-in.
4. Payment Policy
• Full or partial payment may be required at the time of booking.
• Accepted payment methods: [Add methods like UPI, card, bank transfer].
• Prices may vary based on season, room type, and availability.
5. Cancellation & Refunds
• Cancellation rules depend on the booking plan selected.
• Refunds (if applicable) will be processed within [X] working days.
• No refund for last-minute cancellations, no-shows, or early check-outs (as per policy selected).
• Some bookings may be non-refundable.
6. Guest Responsibilities
• Guests must maintain cleanliness and avoid damaging hotel property.
• Any damage caused intentionally or accidentally may result in extra charges.
• Illegal activities are strictly prohibited on hotel premises.
7. Hotel Rights
• We may deny entry or cancel a reservation if a guest behaves inappropriately or violates hotel rules.
• We may modify room rates, services, or policies at any time.
8. Use of Website
• You agree not to misuse our website, hack, upload harmful files, or violate security.
• All content on the website is protected by copyright; unauthorized use is not allowed.
9. Liability
• The hotel is not responsible for loss of valuables unless deposited in the hotel’s safety locker.
• We are not liable for service interruptions due to natural disasters, technical issues, or events beyond our control.
10. Privacy
• Your personal information will be handled as per our Privacy Policy.
• By using our services, you consent to data collection and usage as described in the Privacy Policy.
11. Changes to Terms
• CocoPalm Hotel may update these Terms & Conditions at any time.
• The updated version will be posted on this page with the “Last Updated” date.
12. Contact Us
• Email: [Your Email]
• Phone: [Your Phone Number]
• Address: [Hotel Address]
